Philosophy for Residents Care
This is our Residents Home, it is where they live, and our Residents come first, we place residents needs ahead of our own to ensure they receive the best medical attention while continuing to promote our residents independence.
Our aim is to ensure our residents are treated as part of a family, that no-one should feel alone, that we support a person whom is coming to terms with the aging process.
We pride ourselves on the history we have of offering comfort, a shoulder to cry on and a warm smile to all our residents and their families while providing a professional nursing environment.
We treat all residents as an individual, we constantly access the needs of residents to ensure consistent care.
We count families as part of our team, this ensures we really get to know the residents, what their likes and dislikes are, we spend time with families explaining care documentation and offering support to any changes in condition. We operate an open door policy were families can have informal chats with senior management in relation to any concerns they may have.
We are committed to ensure that our residents live in a stimulating environment and we provide a wide range of activities at different times of the day in a group setting or for an individual.
We must not rest on our laurels, we must continue to update and train our staff in new techniques to ensure improvement and ensure the needs of our residents are met fully.